Refund policy

STAR LIGHT MART RETURN & REFUND POLICY

At Star Light Mart, customer satisfaction is our priority. If you face any issue with your order, we are here to help.

1. Return/Refund Request Time

Customers can request a return, replacement, or refund within 7 days after receiving the order.

2. Valid Reasons for Return or Refund

Return/Refund will be accepted only in the following cases:

- Product received damaged
- Wrong product received
- Missing item in parcel
- Product has major defect

3. Proof Required

To process any complaint, customer must provide:

- Order number
- Clear product photos
- Parcel packaging photo
- Short video (if damaged/defective)

Without proof, complaint may not be accepted.

4. Change of Mind / Don't Like Product

If customer simply changes mind, does not like the product, or ordered by mistake:

- Full refund is not applicable
- Exchange or partial compensation may be offered depending on case

5. Replacement Policy

For damaged, wrong, or defective items, we will first offer:

Free replacement OR partial refund compensation

6. Refund Processing

Full refund will only be issued after complaint verification by our support team and supplier approval.

Refund processing time: 5 to 10 working days.

7. Non-Returnable Cases

Return/Refund will not be accepted if:

- Product is used
- Complaint submitted after 7 days
- Customer provides no proof
- Customer ordered wrong item by own mistake

8. Support Contact

For any return/refund issue, contact our support team with your order details.